Shipping & Returns

Thank You For Shopping at AFDEALS.COM Wholesale And Retail Online Store!

Thank You for reviewing our Shipping & Returns.

Our policy is clear:


Shipping:


Orders are shipped Monday - Friday
Same Day Shipping
(on most orders placed before 2pm EST)
Sometimes we can't ship this quickly. If we can't ship your order within 1 business day, we will contact you by email. We will inform you of an expected shipping date. If this date is not satisfactory to you, you may cancel your order with no obligation. Please contact us at 718-685-4575 to insure same day shipping on any over night or express item. UPS and Fed Ex ship Mon-Fri Next day Air, Second Day Air and Three Day Select are based on Business days Saturday and Sunday are not included. A Next day order on Friday will be delivered the next business day, so you will receive it on Monday. You must call 917-488-3291 if you would like Saturday Delivery on an order.

We ship orders via UPS and USPS. All items are shipped FULLY INSURED. Shipping rates are generated using the current UPS shipping rate schedule.


In certain cases, AFDeals.com reserves the right to substitute shipping with USPS Priority or Express Mail, UPS. International Orders are normally shipped USPS Global Express. All customs fees are the customer responsibility, packages refused because of customs fees will be charged the return postage. Please e-mail or call us before placing an international order on-line, to get the correct amount for shipping. Not all international orders can be placed through our website.

IMPORTANT SHIPPING POLICY!
We will ONLY ship to an address listed with your credit card company. If we are NOT shipping to your billing address please contact your credit card company and inform them of the shipping address you would like to use, or call in your order 917-488-3291 to avoid having your order DELAYED!


Returns:

All of our items are guaranteed by the manufacturer for 1 full year or longer unless stated otherwise. The warranty work is provided by either us or the manufacturer. Please call us at 1-718-685-4575 for warranty mailing address. Please have your order number ready.

Several Items are not returnable under any circumstance. They are marked on the product description page. These include, but are not limited to, DVDs, Software, Cell Phone Recorder Cards, Caller ID Changer cards, All GPS Units, Universal Microphone Adapter, SD Cards or any Portable Media and Custom Orders.

You may return non-defective items within 7 days of purchase . (less shipping charges and 5% restocking fee) If you took advantage of a "free" shipping offer you will be charged $7.95 (minimum) or actual shipping + 5% restocking fee for non defective returns.


Non-defective items returned up to 7 days will be charged a 5% restocking fee.

Non-defective items returned after 7 days and up to 30 days will be charged a 15% restocking fee.


If you received free shipping, a $7.95 minimum or actual shipping and handling charges will be deducted from your refund. All non-defective returns and cancellations are subject to a 5% fee to cover the cost of credit card merchant fees. Mail in orders paid by check or money order are not subject to the 5% fee if returned within 7 days. There will be no refunds after 30 days. There will be no Non-defective returns after 30 days. If you return an item to us after 30 days we will charge a 25% restocking fee regardless of the circumstances.
Please call us toll free at 718-685-7545 for warranty replacement or repair after 30 days.

To receive any refund , all exchanged /returned merchandise must be in 100% original factory condition, including all packaging materials, inserts and manuals, and warranty cards (not filled-out) and all accessories including software and original wire ties and plastic bags. Merchandise must be in its original box with no writing on the box or paper work included with the item. Merchandise must be shipped in a shipping box. you are responsible for any shipping charges to return the item to us. Merchandise that is returned with missing or damaged items will be returned to the customer.

Important Note: E-Books terms purchased through our Links Distribution are not returnable. CD's & DVD's are NOT RETURNABLE IF OPENED .

To expedite your return, you must request an RMA (Return Merchandise Authorization) number from us by calling the number below before returning your item. All returns must be shipped prepaid and insured. If you return an item to us after 30 days we will charge a 25% restocking fee regardless of the circumstances. Items returned without an RMA will be subject to a 15% restocking fee regardless of the circumstances. RMA's must be clearly marked on the shipping box. We are not responsible for any returns lost by the shipping company, it is your responsibility to insure and track the package.

Exchanges for equal or greater value items are subject to the discretion of AFDeals.com & A J TELECOMS.

 

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